> ## Documentation Index
> Fetch the complete documentation index at: https://doc.youverify.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Quick answers about Cowork environments, verification types, billing, access and security.

Quick answers to common questions about the Cowork dashboard, with links to the full guides.

> [accordion] What is the difference between Sandbox and Live?
>
> Sandbox is for testing. Live runs real verifications. API keys are created separately for each environment, so a Sandbox key does not work in Live. To unlock Live, [activate your business account](https://doc.youverify.co/how-to/activate-business-account.md). To create keys, see [API keys](https://doc.youverify.co/how-to/api-keys.md).

> [accordion] Which verification types can I run?
>
> Cowork supports identity checks such as NIN, BVN and passport, address verification, and AML screening. Coverage depends on the country. See [Country and product coverage](https://doc.youverify.co/resources/coverage.md).

> [accordion] How do I add money to my wallet?
>
> Use a card, or transfer to the virtual account assigned to your workspace. See [Fund your wallet](https://doc.youverify.co/how-to/fund-wallet.md).

> [accordion] How do I know when my balance is running low?
>
> Set a threshold and the people you choose get an email when your balance falls below it. See [Set low balance alerts](https://doc.youverify.co/how-to/low-balance-alerts.md).

> [accordion] Where can I see what I have spent and download invoices?
>
> On the Billing & Wallets page. See [Billing, wallets and invoices](https://doc.youverify.co/how-to/billing-wallets-invoices.md).

> [accordion] How do I invite a colleague, and what can they do?
>
> Invite them from Team Management and give them a role. See [Manage team members](https://doc.youverify.co/how-to/manage-team-members.md) and [User roles and permissions](https://doc.youverify.co/how-to/user-roles.md).

> [accordion] How do I make my login more secure?
>
> Turn on two-factor authentication in Account Settings. See [Two-factor authentication](https://doc.youverify.co/how-to/two-factor-authentication.md).

> [accordion] What do the status labels on my checks mean?
>
> See [Verification statuses](https://doc.youverify.co/how-to/verification-statuses.md). For address checks, see [Address verification report statuses](https://doc.youverify.co/how-to/address-report-statuses.md).

Can't find your answer? Contact [support@youverify.co](mailto:support@youverify.co).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.