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Two-factor authentication (2FA) asks for a one-time code from an authenticator app each time you sign in to Cowork, on top of your password. An admin can also require 2FA for every user in the organisation. When that is on, each user is asked to set up 2FA and can’t skip it.

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Turn on 2FA

1

Open Account Settings

Sign in to Cowork. Click your Profile icon, then select Account Settings.
Account Settings opened from the profile menu
2

Open System Settings

Click System Settings.
3

Enable 2FA for login

Turn on the toggle to enable 2FA for login, then click Activate 2FA.
Toggle to enable 2FA for login and the Activate 2FA button
4

Link your authenticator app

Scan the QR code shown on screen with your authenticator app. If you can’t scan it, enter the setup key in the app instead.
QR code and setup key shown for authenticator app enrolment
5

Confirm with a one-time code

Enter the one-time code from your authenticator app in Cowork to finish enrolment.
6

Store your recovery codes

If Cowork shows recovery codes, store them somewhere safe. You may need them if you lose access to your authenticator app.
Only enter the setup key in your authenticator app. Never share it, or your one-time codes, with anyone.